Think you might have a water leak? Before, going to the meter make sure all sources of water are turned off. Sources of water could include: faucets, shower heads, running toilets, washing machines, diswashers, sprinklers and spigots. Then, go to the meter. Remove the box lid there is an endpoint connected to the lid. The endpoint has a wire that runs to the meter make sure you are careful not to damage the wire You can lay the lid to the side carefully. There maybe water or dirt in the box remove enough to expose the top of the meter. Open the protective cover on the meter If it is dirty wipe the surface gently to expose the digital screen. There are a few displays so if you are not seeing the reading screen which will have multiple numbers followed by a decimal point and 2 more number close the lid for a few seconds and open it again. Once you are at the reading screen you will watch to see if the numbers are changing. After several seconds of watching if the numbers have changed you have a leak on your side. Our Water License only covers us from the main to the water meter anything past the meter requires a plumber.
Alerts
Boil Water Notice for Community Public Water Systems 02/21/2025 Affected area northside of Hwy 31 between FM 2908 and CR 24 including all of CR 25
February 21, 2025
ALERT: WE HAVE MAIN BREAKS
February 21, 2025
| Today | Tomorrow | Monday |
|---|---|---|
Broken clouds
52°/39°
|
Broken clouds
54°/35°
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Scattered clouds
67°/44°
|
Alert
Alerts
Boil Water Notice for Community Public Water Systems 02/21/2025 Affected area northside of Hwy 31 between FM 2908 and CR 24 including all of CR 25
February 21, 2025
Boil Water Notice for Community Public Water Systems
02/21/2025
Affected area northside of Hwy 31 between FM 2908 and CR 24 including all of CR 25
Due to a main break, the Texas Commission on Environmental Quality has required the Jackson Water Supply Corp public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.
Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you have questions concerning this matter, you may contact Jackson Water Supply General Manager James Horton or Assistant General Manager Alana Neal at 903-566-1320. For after-hours questions call 903-258-8001. A hard copy of this boil water notice please stop by the office at 17764 CR 26, Tyler, Texas 75707.
Alerts
Boil Water Notice for Community Public Water Systems 02/21/2025 Affected area northside of Hwy 31 between FM 2908 and CR 24 including all of CR 25
February 21, 2025
Boil Water Notice for Community Public Water Systems
02/21/2025
Affected area northside of Hwy 31 between FM 2908 and CR 24 including all of CR 25
Due to a main break, the Texas Commission on Environmental Quality has required the Jackson Water Supply Corp public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.
Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you have questions concerning this matter, you may contact Jackson Water Supply General Manager James Horton or Assistant General Manager Alana Neal at 903-566-1320. For after-hours questions call 903-258-8001. A hard copy of this boil water notice please stop by the office at 17764 CR 26, Tyler, Texas 75707.
ALERT: WE HAVE MAIN BREAKS
February 21, 2025
The boring crews hit us on FM 757 and on HWY 31 our crews are on site working as quickly as possible to get them repaired.