Think you might have a water leak? Before, going to the meter make sure all sources of water are turned off. Sources of water could include: faucets, shower heads, running toilets, washing machines, diswashers, sprinklers and spigots. Then, go to the meter. Remove the box lid there is an endpoint connected to the lid. The endpoint has a wire that runs to the meter make sure you are careful not to damage the wire You can lay the lid to the side carefully. There maybe water or dirt in the box remove enough to expose the top of the meter. Open the protective cover on the meter If it is dirty wipe the surface gently to expose the digital screen. There are a few displays so if you are not seeing the reading screen which will have multiple numbers followed by a decimal point and 2 more number close the lid for a few seconds and open it again. Once you are at the reading screen you will watch to see if the numbers are changing. After several seconds of watching if the numbers have changed you have a leak on your side. Our Water License only covers us from the main to the water meter anything past the meter requires a plumber.
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Alert
Boil water recend
November 10, 2025
Figure: 30 TAC §290.47(c)(3)
Boil Water Notice Rescinded
11/10/2025
Affected area South of CR 26 down CR 21 to FM 850. West of FM 850 to CR 2301. North of CR 2301 at CR 26 to CR 21.
On 11/04/2025 the Texas Commission on Environmental Quality required Jackson Water Supply Corp, ID 2120016, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes, and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of 11/10/2024.
If you have questions concerning this matter, you may contact Colton Horton or Alana Neal at 903-566-1320, 903-752-1665 (Alana Cell), If a customer, individual, or employee wishes to contact the executive director, please call (512) 239-4691
Alerts
Boil water recend
November 10, 2025
Figure: 30 TAC §290.47(c)(3)
Boil Water Notice Rescinded
11/10/2025
Affected area South of CR 26 down CR 21 to FM 850. West of FM 850 to CR 2301. North of CR 2301 at CR 26 to CR 21.
On 11/04/2025 the Texas Commission on Environmental Quality required Jackson Water Supply Corp, ID 2120016, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes, and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of 11/10/2024.
If you have questions concerning this matter, you may contact Colton Horton or Alana Neal at 903-566-1320, 903-752-1665 (Alana Cell), If a customer, individual, or employee wishes to contact the executive director, please call (512) 239-4691
