FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

There is no way my meter was read. I just looked and the box is full of dirt, same as last week. Do you ever read them, or just estimate?

Your meter is read every month. Whenever necessary, the reader shovels out just enough dirt to see the register. However, a mole can cover it back over in just a matter of minutes.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why does the water sometimes look cloudy?

The cloudy water is caused by air bubbles in the water. After a few minutes the bubbles should rise to the surface and disappear. There is not a concern with contamination or and reason to boil your water due to this concern. If your water is frequently cloudy it would be a good idea to check your service line for leaks that could be taking in air or call our office to notify us of your concern.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.